Vaga – IT Operations Assistant

Job Details:

• Position: IT Operations Assistant
• Contract Type: Fixed-Term, G5
• Duty Station: Maputo, Mozambique
• Duration: 12 months (renewable)
• Deadline for Application: 09th January 2025
• Eligibility: Mozambican Nationals Only
• Encouragement: Female-qualified candidates are highly encouraged to apply.

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Key Responsibilities:

1. Technical Support:

   • Perform system diagnostics, monitoring, and optimizations.
   • Maintain IT equipment and ensure compliance with data security standards.
   • Install, operate, and maintain telecommunication systems.

2. Data and Information Management:

   • Update and maintain statistical databases and web pages.
   • Archive and prepare files for inventory purposes.

3. Training and User Support:

   • Provide standard training on IT systems and tools.
   • Respond to user queries and resolve technical issues.

4. Asset Management:

   • Conduct annual asset counts and reconcile data.
   • Manage asset disposals and incident reporting.

5. Administrative Tasks:

   • Handle procurement and follow-up on IT-related invoices.
   • Create purchase requisitions and manual purchase orders.

6. Process Improvement:

   • Propose enhancements for IT service methods and procedures.

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Requirements:

Education:

• Completion of secondary education.
• A post-secondary certificate in a related functional area.

Experience:

• At least 5 years of relevant work experience in IT operations or related fields.

Languages:

• Fluency in English and Portuguese (written and verbal).

Desired Skills:

• Experience in solving complex technical issues.
• Understanding of client service standards and problem escalation.
• Ability to define functional requirements in collaboration with unit heads.

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Additional Information:

• Inclusivity and Accessibility: The WFP is committed to diversity and offers reasonable accommodations during the recruitment process.
• No Fee Disclaimer: WFP does not charge fees during any stage of the recruitment process.

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Application Process:

1. Ensure your profile is complete and includes all relevant details (employment history, education, language skills).
2. Submit your CV and Cover Letter in English.
3. Additional documents may be requested later.
4. For technical issues, contact: global.hrerecruitment@wfp.org.

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For more details and to apply, visit the job link: Apply for this job.